FAQ

How quickly will I receive my order?

We can have your order as soon as the next day, but with our USPS First Class Free Shipping Option, our customers generally receive their order within 1-4 business days. If you need your order guaranteed by a certain date, please call (207) 337-0521 or email us at hello@jackandmarydesigns.com and we’ll work together to make sure you get your order when you need it!

Do you ship outside the United States?

Yes! We ship to Canada and we charge a flat-rate of $5.50.

What sizes are your mittens and headwear?

Women’s Mittens (We offer two sizes):
Regular Size – 10x4 (fits most women)
Small Size – 8x3

Children’s Mittens:
Small – 5-8 year olds
Large – 8-12 year olds

Hats:
Small
M/L

Headbands:
One size fits most (21 inches). Most of our items are stretchy so we advertise them as one size fits all. But, if for any reason you don't like the fit of any of our styles, we offer super easy returns that come with a full refund or exchange.

How can I pay for my order?



We encourage you to purchase through our secure Shopify website by Visa, Mastercard, American Express, Discover or PayPal. If you would prefer to place your order by phone, please give us a call at (207) 337-0521. If we miss you, please leave a message and we'll call back shortly.

How do I contact you?



The fastest way is by telephone; you can call us at 207-337-0521. Email is another great way to contact us; you can email hello@jackandmarydesigns.com and we’ll get back to you shortly.

How do I return my item(s)?



We make returns super easy! Just check your packing slip. We'll have your return processed fast with a full refund or exchange, whichever you prefer. Within 30 days.

How do I care for my Jack and Mary Purchase?

All Jack and Mary products should be hand washed and can be laid out to dry.

Do you offer wholesale?

Yes! Just email hello@jackandmarydesigns.com or check the wholesale section of our website!